Overall Experience: Very Good / Excellent Location
KSL Resort offers fantastic value, mainly thanks to its unbeatable location right above the KSL City Mall.
Service: Generally friendly and helpful staff, though check-in can sometimes be a little slow during busy periods.
Facilities: Excellent. The hotel is packed with amenities, including a great Dinosaur Water Park, a large pool, gym, and cinema access right next door. Rooms are typically spacious and comfortable.
The Bottom Line: A great, convenient choice for families and shoppers looking for everything under one roof.
訪客用戶
家庭出遊
豪華雙床房
入住於2025年10月
3.5
評價於:2025年10月13日
Windows are filthy. Spoil my view.
Breakfast buffet is inedible. Most of the food is cold, even the orata is hard and curry is not hot. Very disappointing. Local breakfast across the road is more satisfying.
Ac and bedding is the best thing about this hotel.
WeI arrived around 10:50 PM due to a traffic jam. Despite there being no other guests checking in, the process was extremely slow. The staff at the counter were chatting among themselves and appeared eager to go home.
The first room assigned to me could not be locked, so I had to go back down to the counter and wait for the hotel manager to come before being reassigned to another room.
The next morning, I found a baby cockroach in the room, and the hairdryer in the bathroom was not working. When I informed the staff, one came over and sprayed insecticide directly in the room — right next to my clothes and water. It was quite careless and unsafe, as the cockroach had already been killed.
Overall, the experience was disappointing — from the slow check-in to the room condition and poor handling of the pest issue.
Jess83
家庭出遊
高級大床房 禁菸
入住於2025年10月
4.2
很好
評價於:2025年10月04日
Room Aircon duper cold, even when turned off centralized Aircon is cold. When next door use water, I woken up due to a loud sound. Good place go shop at ksl mall and put stuff if too heavy. Went dino water park and managed to play eventually
Before able play, it prompt pool closed. Abit disappointed when ask why, the counter staff prompt oh lightning ⚡ alert pool closed
Question is: those inside playing water does not to get out of pool and only no entry to those whom wants goes in.
Swee Teng
家庭出遊
三臥室公寓
入住於2025年09月
4.0
評價於:2025年09月28日
Caveat: my family is very easily satisfied, hence some of the ratings
Location: it's connected to KSL City Mall, but if you want to return to apt after 10pm, need walk from outside. It's technically under D' Esplanade Residences, not the main KSL Hotel.
We are generally happy with the big space, but here are a few areas that really need improvement:
1. For the price we pay, I really think they can provide us 5 better quality toilet rolls. The hotel main lobby toilet paper brand is Tork i.e. Changi airport brand, but the apt toilet paper is so flimsy and breaks apart easily. I'm not even asking for 4ply etc, I'm just asking for usual 3ply toilet paper...
2. The bed really needs to improve. Linking back to my caveat, we are just looking for a normal bed. But this bed is too tough and hard, maybe cost SGD100 per mattress kind of sort, really not the quality I've seen for any hotel/chalet etc..
3. The TV signal got disrupted now and then, it should be fixed.
Other than that, the space was great, hotel buffet had a wide spread and included.
訪客用戶
好友出遊
高級雙床房 禁菸
入住於2025年09月
5.0
超讚
評價於:2025年09月18日
I love staying in this hotel.When I book this I foresee already that this location is good for shopping and releasing stress from work.Definitely my instinct is right.The room is nice and the location is perfect..
The Staff in the receiving Lobby are all friendly and accommodating.The room is clean and perfect.
I will definitely stay again and will enjoy the swimming pool next time I stay in this hotel..
PattyMeaty
家庭出遊
茶花套房
入住於2025年09月
5.0
超讚
評價於:2025年09月30日
Had a really pleasant stay here! 😊 The place is super decent, and the price is pretty reasonable too. The buffet breakfast had a nice variety of food not all were to my taste, but I think a lot of people would really enjoy it! (There were salad bars, cereal stations, some local food as well as pastry like mini cakes, toast, waffles and many more) 🍳🥐
The rooms are spacious and comfy, and the staff were so friendly and helpful throughout our stay. One of the best parts is that the hotel is connected directly to the mall there’s even a lift that takes you straight there! 🛍️ Plus, it’s close to other popular spots like Mid Valley Southkey, which was super convenient.
There’s also a nice little spa downstairs that’s open until midnight. Perfect for some late-night relaxation. 💆♀️
The view from the room was okay, but the window had some stains so it wasn’t super clear. Still, not a big issue for me.
One thing I really loved was their luggage service. You can leave your bags with them before check-in or after check-out, which is so helpful if you want to shop or explore a bit more without carrying heavy bags around. 💼✨
Overall, a lovely experience! Would definitely consider coming back. ❤️
Overall Experience: Very Good / Excellent Location
KSL Resort offers fantastic value, mainly thanks to its unbeatable location right above the KSL City Mall.
Service: Generally friendly and helpful staff, though check-in can sometimes be a little slow during busy periods.
Facilities: Excellent. The hotel is packed with amenities, including a great Dinosaur Water Park, a large pool, gym, and cinema access right next door. Rooms are typically spacious and comfortable.
The Bottom Line: A great, convenient choice for families and shoppers looking for everything under one roof.
訪客用戶
家庭出遊 豪華雙床房
入住於2025年10月
3.5
評價於:2025年10月13日
Windows are filthy. Spoil my view.
Breakfast buffet is inedible. Most of the food is cold, even the orata is hard and curry is not hot. Very disappointing. Local breakfast across the road is more satisfying.
Ac and bedding is the best thing about this hotel.
WeI arrived around 10:50 PM due to a traffic jam. Despite there being no other guests checking in, the process was extremely slow. The staff at the counter were chatting among themselves and appeared eager to go home.
The first room assigned to me could not be locked, so I had to go back down to the counter and wait for the hotel manager to come before being reassigned to another room.
The next morning, I found a baby cockroach in the room, and the hairdryer in the bathroom was not working. When I informed the staff, one came over and sprayed insecticide directly in the room — right next to my clothes and water. It was quite careless and unsafe, as the cockroach had already been killed.
Overall, the experience was disappointing — from the slow check-in to the room condition and poor handling of the pest issue.
Jess83
家庭出遊 高級大床房 禁菸
入住於2025年10月
4.2
很好
評價於:2025年10月04日
Room Aircon duper cold, even when turned off centralized Aircon is cold. When next door use water, I woken up due to a loud sound. Good place go shop at ksl mall and put stuff if too heavy. Went dino water park and managed to play eventually
Before able play, it prompt pool closed. Abit disappointed when ask why, the counter staff prompt oh lightning ⚡ alert pool closed
Question is: those inside playing water does not to get out of pool and only no entry to those whom wants goes in.
Swee Teng
家庭出遊 三臥室公寓
入住於2025年09月
4.0
評價於:2025年09月28日
Caveat: my family is very easily satisfied, hence some of the ratings
Location: it's connected to KSL City Mall, but if you want to return to apt after 10pm, need walk from outside. It's technically under D' Esplanade Residences, not the main KSL Hotel.
We are generally happy with the big space, but here are a few areas that really need improvement:
1. For the price we pay, I really think they can provide us 5 better quality toilet rolls. The hotel main lobby toilet paper brand is Tork i.e. Changi airport brand, but the apt toilet paper is so flimsy and breaks apart easily. I'm not even asking for 4ply etc, I'm just asking for usual 3ply toilet paper...
2. The bed really needs to improve. Linking back to my caveat, we are just looking for a normal bed. But this bed is too tough and hard, maybe cost SGD100 per mattress kind of sort, really not the quality I've seen for any hotel/chalet etc..
3. The TV signal got disrupted now and then, it should be fixed.
Other than that, the space was great, hotel buffet had a wide spread and included.
訪客用戶
好友出遊 高級雙床房 禁菸
入住於2025年09月
5.0
超讚
評價於:2025年09月18日
I love staying in this hotel.When I book this I foresee already that this location is good for shopping and releasing stress from work.Definitely my instinct is right.The room is nice and the location is perfect..
The Staff in the receiving Lobby are all friendly and accommodating.The room is clean and perfect.
I will definitely stay again and will enjoy the swimming pool next time I stay in this hotel..
PattyMeaty
家庭出遊 茶花套房
入住於2025年09月
5.0
超讚
評價於:2025年09月30日
Had a really pleasant stay here! 😊 The place is super decent, and the price is pretty reasonable too. The buffet breakfast had a nice variety of food not all were to my taste, but I think a lot of people would really enjoy it! (There were salad bars, cereal stations, some local food as well as pastry like mini cakes, toast, waffles and many more) 🍳🥐
The rooms are spacious and comfy, and the staff were so friendly and helpful throughout our stay. One of the best parts is that the hotel is connected directly to the mall there’s even a lift that takes you straight there! 🛍️ Plus, it’s close to other popular spots like Mid Valley Southkey, which was super convenient.
There’s also a nice little spa downstairs that’s open until midnight. Perfect for some late-night relaxation. 💆♀️
The view from the room was okay, but the window had some stains so it wasn’t super clear. Still, not a big issue for me.
One thing I really loved was their luggage service. You can leave your bags with them before check-in or after check-out, which is so helpful if you want to shop or explore a bit more without carrying heavy bags around. 💼✨
Overall, a lovely experience! Would definitely consider coming back. ❤️
GavinCH
商務出差
高級雙床房 禁菸
入住於2025年10月
Fiona812
家庭出遊
豪華特大床房
入住於2025年10月
Pandajojo
商務出差
尊貴豪華房B
入住於2025年10月
訪客用戶
家庭出遊
豪華雙床房
入住於2025年10月
KK & LIANG
家庭出遊
高級雙床房 禁菸
入住於2025年10月
Kay
夫妻/情侶出遊
至尊高級特大床房
入住於2025年10月
Jess83
家庭出遊
高級大床房 禁菸
入住於2025年10月
Swee Teng
家庭出遊
三臥室公寓
入住於2025年09月
訪客用戶
好友出遊
高級雙床房 禁菸
入住於2025年09月
PattyMeaty
家庭出遊
茶花套房
入住於2025年09月
GavinCH
商務出差 高級雙床房 禁菸
入住於2025年10月
Fiona812
家庭出遊 豪華特大床房
入住於2025年10月
Pandajojo
商務出差 尊貴豪華房B
入住於2025年10月
訪客用戶
家庭出遊 豪華雙床房
入住於2025年10月
KK & LIANG
家庭出遊 高級雙床房 禁菸
入住於2025年10月
Kay
夫妻/情侶出遊 至尊高級特大床房
入住於2025年10月
Jess83
家庭出遊 高級大床房 禁菸
入住於2025年10月
Swee Teng
家庭出遊 三臥室公寓
入住於2025年09月
訪客用戶
好友出遊 高級雙床房 禁菸
入住於2025年09月
PattyMeaty
家庭出遊 茶花套房
入住於2025年09月