Overall Experience: Very Good / Excellent Location
KSL Resort offers fantastic value, mainly thanks to its unbeatable location right above the KSL City Mall.
Service: Generally friendly and helpful staff, though check-in can sometimes be a little slow during busy periods.
Facilities: Excellent. The hotel is packed with amenities, including a great Dinosaur Water Park, a large pool, gym, and cinema access right next door. Rooms are typically spacious and comfortable.
The Bottom Line: A great, convenient choice for families and shoppers looking for everything under one roof.
Windows are filthy. Spoil my view.
Breakfast buffet is inedible. Most of the food is cold, even the orata is hard and curry is not hot. Very disappointing. Local breakfast across the road is more satisfying.
Ac and bedding is the best thing about this hotel.
WeI arrived around 10:50 PM due to a traffic jam. Despite there being no other guests checking in, the process was extremely slow. The staff at the counter were chatting among themselves and appeared eager to go home.
The first room assigned to me could not be locked, so I had to go back down to the counter and wait for the hotel manager to come before being reassigned to another room.
The next morning, I found a baby cockroach in the room, and the hairdryer in the bathroom was not working. When I informed the staff, one came over and sprayed insecticide directly in the room — right next to my clothes and water. It was quite careless and unsafe, as the cockroach had already been killed.
Overall, the experience was disappointing — from the slow check-in to the room condition and poor handling of the pest issue.
Jess83
家庭出遊
高級大床房 禁菸
入住於2025年10月
4.2
很好
評價於:2025年10月04日
Room Aircon duper cold, even when turned off centralized Aircon is cold. When next door use water, I woken up due to a loud sound. Good place go shop at ksl mall and put stuff if too heavy. Went dino water park and managed to play eventually
Before able play, it prompt pool closed. Abit disappointed when ask why, the counter staff prompt oh lightning ⚡ alert pool closed
Question is: those inside playing water does not to get out of pool and only no entry to those whom wants goes in.
Overall Experience: Very Good / Excellent Location
KSL Resort offers fantastic value, mainly thanks to its unbeatable location right above the KSL City Mall.
Service: Generally friendly and helpful staff, though check-in can sometimes be a little slow during busy periods.
Facilities: Excellent. The hotel is packed with amenities, including a great Dinosaur Water Park, a large pool, gym, and cinema access right next door. Rooms are typically spacious and comfortable.
The Bottom Line: A great, convenient choice for families and shoppers looking for everything under one roof.
Windows are filthy. Spoil my view.
Breakfast buffet is inedible. Most of the food is cold, even the orata is hard and curry is not hot. Very disappointing. Local breakfast across the road is more satisfying.
Ac and bedding is the best thing about this hotel.
WeI arrived around 10:50 PM due to a traffic jam. Despite there being no other guests checking in, the process was extremely slow. The staff at the counter were chatting among themselves and appeared eager to go home.
The first room assigned to me could not be locked, so I had to go back down to the counter and wait for the hotel manager to come before being reassigned to another room.
The next morning, I found a baby cockroach in the room, and the hairdryer in the bathroom was not working. When I informed the staff, one came over and sprayed insecticide directly in the room — right next to my clothes and water. It was quite careless and unsafe, as the cockroach had already been killed.
Overall, the experience was disappointing — from the slow check-in to the room condition and poor handling of the pest issue.
Jess83
家庭出遊 高級大床房 禁菸
入住於2025年10月
4.2
很好
評價於:2025年10月04日
Room Aircon duper cold, even when turned off centralized Aircon is cold. When next door use water, I woken up due to a loud sound. Good place go shop at ksl mall and put stuff if too heavy. Went dino water park and managed to play eventually
Before able play, it prompt pool closed. Abit disappointed when ask why, the counter staff prompt oh lightning ⚡ alert pool closed
Question is: those inside playing water does not to get out of pool and only no entry to those whom wants goes in.
M524526****
家庭出遊
三臥室公寓
入住於2025年11月
GavinCH
商務出差
高級雙床房 禁菸
入住於2025年10月
Fiona812
家庭出遊
豪華特大床房
入住於2025年10月
Pandajojo
商務出差
尊貴豪華房B
入住於2025年10月
jie93
夫妻/情侶出遊
豪華特大床房
入住於2025年12月
訪客用戶
家庭出遊
豪華雙床房
入住於2025年10月
KK & LIANG
家庭出遊
高級雙床房 禁菸
入住於2025年10月
Kay
夫妻/情侶出遊
至尊高級特大床房
入住於2025年10月
Jess83
家庭出遊
高級大床房 禁菸
入住於2025年10月
訪客用戶
家庭出遊
高級雙床房 禁菸
入住於2025年12月
M524526****
家庭出遊 三臥室公寓
入住於2025年11月
GavinCH
商務出差 高級雙床房 禁菸
入住於2025年10月
Fiona812
家庭出遊 豪華特大床房
入住於2025年10月
Pandajojo
商務出差 尊貴豪華房B
入住於2025年10月
jie93
夫妻/情侶出遊 豪華特大床房
入住於2025年12月
訪客用戶
家庭出遊 豪華雙床房
入住於2025年10月
KK & LIANG
家庭出遊 高級雙床房 禁菸
入住於2025年10月
Kay
夫妻/情侶出遊 至尊高級特大床房
入住於2025年10月
Jess83
家庭出遊 高級大床房 禁菸
入住於2025年10月
訪客用戶
家庭出遊 高級雙床房 禁菸
入住於2025年12月